This privacy statement was last updated on March 6, 2024 and applies to citizens and legal permanent residents of South Africa.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.factionnetworks.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
Retention period
We determine the retention period according to fixed objective criteria: Based on continued customer interest in our services or legal requirements. An opt-out feature is available for all our contact lists.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
Retention period
We retain this data upon termination of the service for the following number of months: 12
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
Retention period
We retain this data upon termination of the service for the following number of months: 12
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
Retention period
We retain this data until the service is terminated.
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
Retention period
We retain this data upon termination of the service for the following number of months: 12
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Geolocation data
Retention period
We retain this data until the service is terminated.
1.7 Deliveries
1.7 Deliveries
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
Retention period
We retain this data upon termination of the service for the following number of months: 12
2. What if you don't provide us with your personal information?
If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
3. Sharing with other parties
We only share or disclose this data to operators for the following purposes:
Operators
Name: Stripe
Country: United States
Purpose: Payment Processing
Name: Groff Networks
Country: United States
Purpose: Logistics: Delivery & return of goods.
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.5. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
6. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.The security measures we use consist of:
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- (START)TLS / SSL / DANE Encryption
- Website Hardening/Security Features
- Security measures of hardware that contain, or process personal data.
- ISO27001/27002 Certification
- HTTP Strict Transport Security and related Security Headers and Browser Policies
7. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.8. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.9. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
10. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Faction Communications Corp.
New York State.
81 4th Street
Troy, NY 12180
United States
Website: https://www.factionnetworks.com
Email: compliance@faction.net
Phone number: 408-400-2380
13. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
compliance@faction.net
New York State.
81 4th Street
Troy, NY 12180
Annex
Below we describe what information we collect, use and share in managing our store. What we collect and store While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.